Honesty, is it so hard?
When a customer walks in and asks if you can do Rihanna's latest hairstyle, and you have no idea what Rihanna looks like, this is a good time to be honest.
When a customer walks in and says she wants to do the hairstyle she has ripped out of a magazine, and you have no idea what the grainy picture represents, please be honest.
When a customer with natural hair comes in and you have only ever worked with natural hair to relax it, please just be honest.
You get the idea. It is so simple to say, 'I have never tried that before' as then the customer can choose to take an informed risk.
Saying that you can do the hair, and then halfway through making excuses such as, 'but Rihanna is a celebrity and she has 5 stylists' is not going to wash.
Other known excuses include,
-it's the wrong hair type for this weave. (You should have seen that at the start)
-her hair is natural, that is not a weave. (same as above)
-her head is smaller than yours/she is prettier than you etc (insert expletives here or not)
This is particularly annoying as this is usually halfway through the day and the customer has wasted their day. (as mentioned in a previous post)
So dear salons, once again. This does not make you look clever, it simply makes you annoying.
Any other excuses or annoying experiences related to this? Let us know.
for a better salon experience